Fraud Mitigation Procedures

We have established the following steps to minimize our risk to credit card fraud :-

1. We only accept orders from our registered members (Please register before purchasing, for your own safety!). Your personal information such as full name as per IC, IC #, contact address & telephone info will not be shared to others. Details of your introducer who recommended you to join our member list (If applicable). Members are required to sign a member form and comply to our company’s policies and procedures before they are registered as our member.

2. We do not accept orders unless complete information is provided. Apart from credit card details such as no., expiry card & CVV no., we will also need you to provide name of the credit card, issuing bank, credit card billing address.

3. We will send an email or SMS to the member upon his order to him of his/her purchase.

4. We ship orders Domestic & international.

5, If the bill to address and ship is different, we will contact the members to verify on their shipping address.

6, Our administrator who process the orders are to be more alert. If there is a suspicious transaction, we will contact our member to confirm the order. Example : If the orders are larger than our typical order amount, and orders with urgent delivery.

7)  If we do have the misfortune of being scammed by a credit card thief, we will contact your banker immediately and inform of the situation.

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